banner
 

-- 30 DAY MONEY BACK GUARANTEE --

CRUCIAL AUDIO LLC offers a 30-day money back guarantee for products sold online at www.crucialaudio.com. This 30-day guarantee begins on the original purchase date (that is, the day that you successfully place your order with Crucial Audio LLC, as indicated on your payment receipt and credit card payment confirmation).

To return this merchandise, you will need to obtain a Return Materials Authorization (RMA) number by calling Crucial Audio LLC's customer service at 1-302-927-0090 during the 30-day Money Back period. You may be asked to provide the invoice number, item description, and serial number of the product you wish to return. To obtain a refund, ship the product to us within fourteen (14) days of receiving your RMA number. The product must be returned in its original packaging, in as-new condition, along with any media, documentation, and all other items that were included in the original shipment. You will need to prepay to ship the product to Crucial Audio LLC's service center, and you will bear the risk of any loss or damage that occurs in transit. Please note that shipping and handling fees (including any shipping insurance fees) that are paid or payable by you (whether in connection with the original shipment to you or in connection with your return shipment of the product to Crucial Audio LLC) are not refundable.

You should expect to receive your refund within four weeks of shipping your package to Crucial Audio LLC's service center; however, in many cases you may receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time necessary to process your return once we receive it (3 to 5 business days), and the time it takes your bank or other applicable financial institution to post the refund to your account (5 to 10 business days). Crucial Audio LLC reserves the right to provide such refund in the same form of payment as you used to make your most recent payment to Crucial Audio LLC, if any, or via any account which you provided to us.

Crucial Audio LLCmay offer one or more promotional retail installment payment plan options from time to time. If you purchased your product from www.crucialaudio.com under such a retail installment payment plan, Crucial Audio LLC will refund any down payment and installment payments we received from you before we finished processing your returned product (excluding any shipping and handling fees paid by you, which are not refundable).

Crucial Audio LLC products purchased from www.crucialaudio.com may not be returned to another retailer. Crucial Audio LLC products purchased from another retailer cannot be returned to Crucial Audio LLC. For products purchased from other retailers please see the applicable retailer’s return policy.

To obtain warranty service, please review the Limited Warranty provided with your product or click here to view this warranty and get further information.




 
Home | Products | Services | FAQs | About Us | Contact Us
          2012 Crucial Audio LLC
email:info@crucialaudio.com