REPAIR CENTER LIMITED WARRANTY
Crucial Audio LLC repairs carry a 30 day labor warranty that is limited to areas of the circuitry repaired. Third party warranty time periods may apply for parts.
Crucial Audio LLC warrants that the
components installed to
repair the equipment will operate properly for a period of 90
days following delivery of the equipment to the customer. Crucial Audio
LLC will repair the equipment at no further expense for
failures of the components installed by Crucial Audio LLC.
We make every effort to perform a complete repair of your equipment to restore it to its original operating condition. We use quality parts which we obtain from the original equipment manufacturer or reputable distributors. We also try to be certain that the circuitry in which we install those parts is operating properly.
However, since most equipment consists of a large number of small parts all interconnected, and there is no practical method of identifying a part which may fail in the near future, we can only have confidence in the parts that we actually supply and install, and hope that no other part fails and destroys the work we have performed. The only other option would be to replace all the parts in the equipment, which would be more expensive than buying a new item.
In some cases we may perform a service in the hope of avoiding the cost of replacing a major component such as a circuit board. One example of this might be performing a re-initialization or 'factory reset' of a digital processor board which appears to cure the problem. In these cases, if the initial service did not prevent the failure from reoccurring, we cannot be expected to cover under our warranty the cost of the replacement board or the additional labor required to replace it. Generally, we will try to advise you of such situations.
The warranty includes labor required to replace components that we originally installed, but may not include additional labor and parts required to restore the equipment to full operation, particularly if the new failure was caused by failure of parts that we did not install.
It should also be apparent that if, for example, we rebuild channel A of a stereo power amplifier, and later channel B fails, the repair of channel B would not be covered by our warranty.Crucial Audio LLC stands behinds our work and we care about our reputation. Thank you for giving us the opportunity to solve any problems that may occur.
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